Facilitation Services

Speeches and Keynotes

Seminars and Workshops

Leadership and Executive Development

We start with the company’s strategic plan and work with the organization’s leaders to maximize performance and help them achieve their full potential both inside and outside the company. Using a variety of assessment and feedback tools, we help leaders assess their strengths and identify areas needing development. Using a variety of coaching and mentoring techniques, our skilled consultants work closely with the identified executives and leaders to assure that skills are fully realized.

Team Development

We work with all types of teams from project groups to cross- functional teams to help insure maximum team productivity. Using performance measures and work related scenarios, the teams learn to assess their own effectiveness as well as to chart progress and improve team interaction.

Communication and Performance Coaching

We work with organizations to insure loyalty centered management. Managers learn how to coach others and provide the right type of feedback for addressing performance issues and improving productivity. Our consultants use a variety of innovative techniques so that managers learn to communicate effectively, motivate and build trust with their direct reports.

Our professional facilitators are experts in assisting groups in targeting in on key issues and challenges. They are also skilled at maximizing and directing discussion to address critical issues. We work closely with all types of groups to resolve conflicts, create more effective teams and solve problems. Our facilitation services have been used to assist in strategic planning sessions, executive retreats and team building sessions.

We also offer facilitation services in the area of diversity. Maximizing the full potential of each person is critical in today’s multi complex environment. Our diversity specialists are skilled in the art of examining attitudes, beliefs and norms with the final goal of increased interpersonal relationships between individuals, groups and finally, the company environment.

Barbara’s speaking style is recognized for its high caliber presentation , focusing on personal and professional development. Feedback indicates;…“ a relaxed, sincere style ”…“radiates enthusiasm, inspiration and motivation” …“your stories and enthusiastic approach got everyone’s attention” Barbara has spoken before boards of directors, financial institutions, small business forums, conferences, and professional groups.

Sample topics include:

GOAL SETTING:
“If You Don’t Know Where Your Going, You’ll Probably End up Someplace Else”

COMMUNICATION:
“If I’m in Charge, Why is Nobody Listening”

SUCCESS: :
“Success is a State of Mind”

TIME AND STRESS MANAGEMENT
“Help…..I’m Spinning Out of Control”

MOTIVATION
“Ten Two Letter Words that Make a Difference”

Coaching for Results (back)

Managers learn the critical coaching skills that insure success through others and insure a collaboration and cooperation. Through an innovative coaching model, participants learn skills and techniques that overcome obstacles and help create a supportive work environment that deals with individual differences and value systems

Managers As Leaders (back)

Achieving group goals is the essence of this program. Through self assessment and an understanding of different leadership styles, managers learn the key concepts involved in leading others. Participants learn how to balance authority, power and influence to assure bottom line results

Management Skills (back)

This comprehensive program is designed to provide managers and supervisors with the key skill sets needed to be successful in today’s work environment. It covers such topics as leadership styles, setting performance objectives, delegating, providing feedback and planning and organizing.

Managing Conflict (back)

This seminar examines the nature of conflict and provides managers and supervisors with skills, tools and techniques necessary for resolving conflicts and managing differences. Unresolved conflict can be costly and be damaging to any organization and the seminar provides a basic understanding of dealing with differing points of view.
Meeting Management

Today’s organizations spend countless hours in meetings and planning. In this session, managers learn the value of meetings and their use as forums to present new ideas, inform and make decisions. The seminar focuses on techniques of planning, participation, timeliness and results.

Performance Management (back)

Performance management systems can provide a unique opportunity for organizations to provide positive reinforcement for improved performance. Participants in this session learn the role of feedback, outcomes, standards of measurement and ongoing coaching.

Problem Solving and Decision Making (back)

In this interactive workshop, participants learn a unique system for making decisions and solving problems with both individuals and groups.

Behavioral Selection (back)

Choosing the right person for the job is a challenge for any organization. With a systematic approach, participants learn how to identify competencies, create job relevant selection criteria and conduct structured interviews using behaviorally based questions.

Basic Supervisory Skills (back)

This seminar series is designed to give the first line supervisor the skills necessary to achieve success on the job. It is a practical “hands on” approach to dealing with the everyday problems that supervisors face on a daily basis.

Exceeding Customer Expectations (back)

The overall goal is to help participants enhance their level of customer service and insure customer satisfaction and loyalty. Several models are examined that “wow” the customer and participants learn new behaviors that encourage customers to feel valued. The customer relations skills taught are “best practices” gleaned from those industries that exceed in this area.

Telephone Customer Contact Skills (back)

This highly interactive program is designed to raise the level of telephone service for those whose primary function is telephone contact. It focuses on the techniques necessary for effective phone interaction and provides participants with a higher level of service interaction

Coaching for Sales Results (back)

This highly interactive workshop is intended for managers who are responsible for day to day sales coaching and motivation. The workshop takes a low key but effective approach to creating a motivated sales team. Using case studies and best practice techniques, the participants learn practical techniques that can be used immediately for bottom line results.

Relationship Building through Cross Selling (back)

The purpose of this workshop is to improve the sales team members ability to generate profitable business for their organization. Training emphasizes the value of relationship building and how is builds long term commitment

Sales Performance Management (back)

This seminar offers managers of sales employees the tools and techniques needed to insure a successful sales performance management process. A systematic format is presented and discussed with very practical exercises that can be transformed back to the work environment. The course prepares sales managers to objectively evaluate performance and set clear expectations for success.

Maximizing Essential Sales Skills (back)

This workshop presents each stage of the sales process and offers practical examples to increase the level of sales success. Included in the process are improved questioning techniques, positioning products for maximum benefit, overcoming objections and innovative closing techniques. Through skill practice, participants come away with a more effective approach to positively influencing customer decisions.

Building Sales Teams (back)

Managers in this workshop learn the key techniques for building and motivating sales teams. Seven critical sales coaching practices are presented and discussed. Included also are team building activities that promote successful group interaction and shared goals.

Sales Negotiating Skills (back)

This custom designed program combines an influence model with negotiating skills. Using case studies, the goal is to achieve a collaborative sales outcome where everyone wins.

Enhancing Interpersonal Communication (back)

This program begins with an interpersonal skills assessment and moves on to identifying behaviors, attitudes and perceptions that affect interpersonal communication. Participants also learn the barriers to effective communication and how to overcome those barriers to maximize their interactions with peers, subordinates and supervisors.

Active Listening Skills (back)

Participants learn techniques to increase their ability to listen actively. These skills enhance their ability to interact with people at all levels thereby increasing their effectiveness in all business situations. This highly interactive workshop allows for increased skill practice as well as a self assessment instrument to enhance understanding of personal style. .

The Art of Effective Presentations (back)

The workshop focuses on improving effective presentations. Participants learn how to create and organize an effective speech or presentation; overcome anxiety and stage fright, deal with audio-visual aids and learn how to create presentations that meet audience needs…whether selling an idea or motivating a group.

Business Writing (back)

This workshop helps participants learn how to write effective memos, letters and proposals. The course teaches effective techniques for writing clearly, concisely and with purpose. Participants master the basics of organizing, revising and polishing their business communication

Team Building (back)

Organizations today recognize that organizations must work effectively in teams to achieve corporate success. Participants in these workshops will focus on the basics of working together, communicating with each other, assessing their own communication style and learn to avoid the pitfalls that plague many teams. In addition, the seven characteristics of high performing teams will be discussed and applied to project work they are doing in teams.

Motivating High Performance Teams (back)

This seminar is intended for those teams already working together. Whether intact work teams, cross functional teams or project teams, the participants learn how to gain a higher level of commitment, establish a collaborative climate and set higher levels of excellence. Using the actual assignments for the team, they work through and apply those concepts to their efforts thereby raising the level of accomplishment for the organization.

Bringing Out the Best in Others (back)

Whether working with teams or direct reports, managers and leaders learn the basics of bringing out the strengths in those that they work with. This interactive session utilizes the three key principles of getting the highest level of performance out of those they work with. Using case studies and examples, they come to understand the keys to high motivation.

Facilitating Team Meetings (back)

Since most of the work of teams is accomplished in a meeting setting, this workshop will assist members in fine tuning their team meeting process.